Warranty & Purchasers Rights
What is your refund Policy?
Superchips Performance Pty Ltd (Superchips Australia) has a 30 days refund policy.
If the product does not fit or for some reason we cannot deliver the product (the tune) you are eligible for a full refund.
We do not cover change of mind.
If we are able to remap your vehicle but for some reason you feel unsatisfied we ask that you allow us 3 revisions to your file to correct any issues. As part of the sale contract you are entitled to this service. You will be put in direct contact with the ECU engineers and they will work with you to address any issues and they will provided updated ECU files. This does not include crackle maps.
If this process goes over 4 weeks your refund is still warranted. If after this you are still not happy we will provide you a refund. You will need to flash your car back to stock and post us your Bluefin device to recieve the refund.
If your car is already remapped and you would like a refund we also warrant this.
Items must be returned as a full kit with all parts included in the original box. We do not refund partial or incomplete returns.
We do not cover return postage.
We do not cover lost items due to the customer providing incorrect or incomplete postal addresses.
Crackle maps: we provide no mechanical warranty on these products or provide revisions.
Mechanical faults: If you car has existing or unknown mechanical faults, these can limit a tunes potential. A mechanical fault does not warrant a refund. In the case of a mechanical fault we will assist you to run through some common issues and assist with advice. Most of the time common isues can be resolved quickly and easily.
We are not liable for additional parts that may need to be replaced after tuning.
Battery charge: we recommend to fit a battery charger when flashing your ECU. If you have a weak battery and it dies in tuning we are not responsible for this.
To ECU remap your vehicle is your personal choice. At Superchips we always design our tunes so they don't affect reliability or the life of the engine. We know – we have over thirty years’ experience of enhancing the performance of turbocharged engines. Having said this we do not offer a warranty for your vehicle's mechanical parts. A Superchips ECU remap will not affect most of your vehicle warranty for anything not related to a ECU tune. This is pretty much everything except the drive train.
Superchips Tuning Pty Ltd shall not be liable for any lost profits, lost savings, loss of reputation, loss of goodwill, any kind of commercial or economic loss, indirect, incidental, punitive, special or consequential damages arising out of or in connection with the agreement or the sale of any products or services by Superchips Tuning Pty Ltd or the use thereof whether or not such damages are based on tort, warranty, contract or any other legal theory – even if Superchips Tuning Pty Ltd has been advised, or is aware, of the possibility of such damages.
IN NO EVENT SHALL COMPANY (Superchips Tuning Pty Ltd ) BE LIABLE TO THE PURCHASER IN TORT, CONTRACT OR OTHERWISE, FOR ANY SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, RELIANCE, STATUTORY, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, LOSS OF USE, LOSS OF TIME, LOSS OF REVENUES, INCONVENIENCE, LOSS BUSINESS OPPORTUNITIES, DAMAGE TO GOOD WILL OR REPUTATION, OR LOSS OF DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR SUCH DAMAGES COULD HAVE BEEN REASONABLY FORESEEN, IN CONNECTION WITH, ARISING OUT OF, OR AS A RESULT OF, THE SALE, DELIVERY, SERVICING, USE OR LOSS OF USE OF THE SUPERCHIPS PRODUCTS SOLD HEREUNDER, OR FOR ANY LIABILITY OF PURCHASER TO ANY THIRD PARTY WITH RESPECT THERETO.
Superchips Performance Pty Ltd.