FAQ

How will my new car warranty be affected?

To ECU remap your vehicle is your personal choice. At Superchips we always design our tunes so they don't affect reliability or the life of the engine. We know – we have over thirty years’ experience of enhancing the performance of turbocharged engines. Having said this we do not offer a warranty for your vehicle's mechanical parts. We offer a 12 month 30,000 Km warranty for the Vehicle ECU tune only. A Superchips ECU remap will not affect most of your vehicle warranty for anything not related to a ECU tune. This is pretty much everything except the drive train.

How does a Superchips remap affect my car insurance?

You should inform your insurer of modifications to your car's performance. A Superchips Bluefin tune has no physical modifications to the car only software

If the dealer updates my software, what do I do?

If a dealer overwrites your vehicle's ECU, we will supply a new remap free of charge. However, if this involves removing the ECU, a small labour charge of £50.00 plus VAT will apply here at Superchips HQ. If you have a Bluefin, simply plug it into the vehicle again, and it will detect that the software has been updated and then read the new software from the ECU. Call us to let us know, and we will provide a new remap based on this updated software free of charge.

Is a Superchips remap detectable by the manufacturer?

In most cases, no. Some manufacturers can tell that something has changed, but not necessarily what. Your Bluefin stores the vehicle's factory settings in its memory, so you can revert to this whenever you wish.

Will a Superchips remap improve my vehicle's economy?

Every situation is different, but if you have a turbo-diesel, in like-for-like you should typically see an improvement in economy of upto 10%. We cannot make claims for potential economy improvements for petrol-engined vehicles, but in like-for-like use the economy should not be any worse.

Will my vehicle pass an MOT when it is remapped?

Yes all our Superchips remaps are designed to remain legal and pass all current MOT emission tests.

Do you offer remaps for DPF or EGR delete?

No. Please see the following link. New Government Rules For MOT

What is your policy regarding the Volkswagen EA189 diesel engines NOx emissions issue?

We will fully support our customers who are affected by the "EA189 diesel engine service action." They will be issued with a new Superchips remap free of charge based on the updated calibration. However, if this involves removing the ECU, a small labour charge of £50.00 plus VAT will apply here at Superchips HQ.

If you have a Bluefin handset with a serial number before 30000 it may not be compatible with your vehicle once it has been updated by Volkswagen. In the unlikely event of you needing a more recent Bluefin (BF06-VAGH-T) there will be a charge of £249.00 including VAT plus carriage, in exchange for your old Bluefin. If you would just like the new remap to be installed, a small labour charge of £50.00 plus VAT will apply here at Superchips HQ, in exchange for your old Bluefin. Please contact us with your Bluefin serial number and we will advise you of your options.

Testimonial post EA189 diesel engine service action: "Thanks, that worked a treat - after driving around for months with the original settings restored waiting for the VW fix it was a transformation to get back the extra punch and economy from the Superchips remap - it was noticeable immediately - brought the car back to life, so much more responsive and willing and actually where the chassis is happier rather than chugging around."

Can I use my Bluefin on more than one vehicle at a time?

The Bluefin is designed to become tied to one vehicle and, therefore, cannot be used on two vehicles at the same time. It is, however, possible to use the Bluefin to program one vehicle with the Superchip modification, then pay for the unit to be reset, at a reduced price from the RRP of a new unit, for use on a subsequent vehicle. This would, of course, mean that it could not be used again on the original vehicle as it will be tied to the current vehicle.

Do you offer any trade-in deals on used Bluefins if I need a new type of unit?

Unfortunately we do not take back previous-generation Bluefin because we cannot re-sell them, and we cannot recycle the components because there is no carry-over to the current Bluefin. However, we will gladly dispose of your unwanted Bluefin responsibly.

I am thinking about / have bought a second hand Bluefin.

Please call us with the serial number, and we will advise whether it is suitable for your vehicle and the procedure and cost involved to make it work.

I have a Bluefin from a previous vehicle and want to use it on my next vehicle - what should I do?

The first step is to uninstall the Superchips remap from the old vehicle using the Bluefin. Then please call us with the serial number of the Bluefin, and we will advise whether it is suitable for your new vehicle and the procedure and cost involved to make it work.

I see an error message when I try to connect my Bluefin Desktop to Superchips.

Is your Bluefin Desktop Software up to date? Please download the latest version from www.mybluefin.com then try again.

How do I install my remap using bluefin?

You don't need any mechanical or technical knowledge, you don't even need to lift the bonnet - it's all done from the comfort of your driving seat. Start by simply plugging the bluefin handset into the diagnostic port.

  • Step 1: Locate the diagnostic port in your vehicle.
  • Step 2: connect the data lead on your bluefin to the diagnostic port.
  • Step 3: your bluefin will display a welcome message. For the rest of the installation process follow the instructions displayed on your bluefin

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