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FAQ

What is an ECU remap?

An ECU remap adjusts up to 32 parameters within a cars ECU file.  We amend tables and code within the ECU manufacturers source code. We can amend fuelling relative to RPM, boost, load, throttle angle and torque, or anything that the manufacturer has designed to provide the required control.

How does Superchips develop its ECU remaps for its vehicles?

The remaps we provide are meticulously generated by us here at our head office in a controlled environment, using our MAHA LPS300 4WD Rolling Road. We monitor the vehicles constantly, data logging all channels ensuring we are running within safe parameters, both on the rolling road and on the open road where we road-test all driving conditions

If the dealer updates my software, what do I do?

If a dealer overwrites your vehicle's ECU, we will supply a new remap free of charge. If you have a Bluefin, simply plug it into the vehicle again, and it will detect that the software has been updated and then read the new software from the ECU. Call us to let us know, and we will provide a new remap based on this updated software free of charge.

Is a Superchips remap detectable by the manufacturer?

In most cases, no. Some manufacturers can tell that something has changed, but not necessarily what. Your Bluefin stores the vehicle's factory settings in its memory, so you can revert to this whenever you wish.

Will a Superchips remap improve my vehicle's economy?

Every situation is different, but if you have a turbo-diesel, in like-for-like you should typically see an improvement in economy of up to 10%. We cannot make claims for potential economy improvements for petrol-engined vehicles, but in like-for-like use the economy should not be any worse.

Will my vehicle pass an MOT when it is remapped?

Yes all our Superchips remaps are designed to remain legal and pass all current MOT emission tests.

Do you offer remaps for DPF or EGR delete?

No. Please see the following link. New Government Rules For MOT

What is your policy regarding the Volkswagen EA189 diesel engines NOx emissions issue?

We will fully support our customers who are affected by the "EA189 diesel engine service action." They will be issued with a new Superchips remap free of charge based on the updated calibration. However, if this involves removing the ECU, a small labour charge of £50.00 plus VAT will apply here at Superchips HQ.

If you have a Bluefin handset with a serial number before 30000 it may not be compatible with your vehicle once it has been updated by Volkswagen. In the unlikely event of you needing a more recent Bluefin (BF06-VAGH-T) there will be a charge of £249.00 including VAT plus carriage, in exchange for your old Bluefin. If you would just like the new remap to be installed, a small labour charge of £50.00 plus VAT will apply here at Superchips HQ, in exchange for your old Bluefin. Please contact us with your Bluefin serial number and we will advise you of your options.

Testimonial post EA189 diesel engine service action: "Thanks, that worked a treat - after driving around for months with the original settings restored waiting for the VW fix it was a transformation to get back the extra punch and economy from the Superchips remap - it was noticeable immediately - brought the car back to life, so much more responsive and willing and actually where the chassis is happier rather than chugging around."

Can I use my Bluefin on more than one vehicle at a time?

The Bluefin is designed to become tied to one vehicle and, therefore, cannot be used on two vehicles at the same time. It is, however, possible to use the Bluefin to program one vehicle with the Superchip modification, then pay for the unit to be reset, at a reduced price from the RRP of a new unit, for use on a subsequent vehicle. This would, of course, mean that it could not be used again on the original vehicle as it will be tied to the current vehicle.

Do you offer any trade-in deals on used Bluefins if I need a new type of unit?

Unfortunately we do not take back previous-generation Bluefin because we cannot re-sell them, and we cannot recycle the components because there is no carry-over to the current Bluefin. However, we will gladly dispose of your unwanted Bluefin responsibly.

I am thinking about / have bought a second hand Bluefin.

Please call us with the serial number, and we will advise whether it is suitable for your vehicle and the procedure and cost involved to make it work.

I have a Bluefin from a previous vehicle and want to use it on my next vehicle - what should I do?

The first step is to uninstall the Superchips remap from the old vehicle using the Bluefin. Then please call us with the serial number of the Bluefin, and we will advise whether it is suitable for your new vehicle and the procedure and cost involved to make it work.

I see an error message when I try to connect my Bluefin Desktop to Superchips.

Is your Bluefin Desktop Software up to date? Please download the latest version from www.mybluefin.com then try again.

How do I install my remap using bluefin?

You don't need any mechanical or technical knowledge, you don't even need to lift the bonnet - it's all done from the comfort of your driving seat. Start by simply plugging the bluefin handset into the diagnostic port.

  • Step 1: Locate the diagnostic port in your vehicle.
  • Step 2: connect the data lead on your bluefin to the diagnostic port.
  • Step 3: your bluefin will display a welcome message. For the rest of the installation process follow the instructions displayed on your bluefin
How will my new car warranty be affected?

We offer a supplementary warranty that runs in parallel with the manufacturer's warranty and will cut in if required. We include cover for a year or 30,000 miles or until the vehicle is three years old, whichever comes first, and this cover can be extended up until the vehicle is three years old for a modest price. The full terms and conditions of our policy are available to download from our website.

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