What is your refund Policy?
Superchips Performance Pty Ltd (Superchips Australia) has a 30 days refund policy.
If the product does not fit or for some reason we cannot deliver the product (the tune) you are eligible for a full refund.
We do not cover change of mind.
If we are able to remap your vehicle but for some reason you feel unsatisfied we ask that you allow us 3 revisions to your file to correct any issues. As part of the sale contract you are entitled to this service. You will be put in direct contact with the ECU engineers and they will work with you to address any issues and they will provided updated ECU files.
If this process goes over 4 weeks your refund is still warranted. If after this you are still not happy we will provide you a refund. You will need to flash your car back to stock and post us your Bluefin device to recieve the refund.
If your car is already remapped and you would like a refund we also warrant this.
Items must be returned as a full kit with all parts included in the original box. We do not refund partial or incomplete returns.
We do not cover return postage.
We do not cover lost items due to the customer providing incorrect or incomplete postal addresses.
Superchips Performance Pty Ltd.